Member Service Specialist (available in:
San Diego >> Downtown San Diego)
Date: Oct 23, 2006 19:23:28 PM CST
Member Service Specialist:
In this role, you will be responsible for providing global first-class customer service to our SMS.ac user-base and performing inside sales. You will work with management to improve our processes and procedures and provide a Radically Awesome Customer experience (R.A.C.E.) via phone and e-mail support while maintaining the highest degree of courtesy, confidentiality and professionalism.
The Inside Sales / Customer Service Representative is responsible for managing existing customers already doing business with. The main responsibility is developing and maintaining strategic contacts, building awareness, increasing customer satisfaction, and growing the scope of the relationship through mainly retention and acquisition via internal prospecting. This is a customer service and sales position where growing our relationship with each client is expected to lead to additional opportunities and revenue growth.
Primary Responsibilities:
• Work various shifts to support our world-wide customer base (Hours: 12:00pm – 9:00am, 7:00am – 4:00pm or 3:00pm – 12:00pm). Flexibility to work any of the above mentioned shifts is a plus.
• Handle transactions in connection with account activations, adjustments and collections.
• High energy and self motivated-completes responsibilities with a sense of urgency
• Utilize a variety of systems and web-based tools to research and resolve customer issues
• Demonstrate drive and enthusiasm while handling customer questions, complaints and billing inquiries
• Educate customers about our wide range of product offerings
• Answer and respond to all incoming customer e-mails and phone calls in a timely manner
• Provide a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism
• Develops sales opportunities by researching and identifying potential accounts; building rapport; providing technical information and explanations.
• Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information
• Handle business transactions in connection with account activations, adjustments and collections while maintaining customer goodwill and retaining the customer’s business
• Have the keen ability to retain customers on SMS products and services
• Troubleshoot and rectify potential issues with customers with the highest urgency
• The ability to set and reach goals successfully following the smart way ( specific, measurable, affects bottom line, realistic objective, and timely)
• Provide mentoring and training to the new team members and assisting them with their questions and inquiries.
• Handling projects and successfully completing them from beginning to end within a time limit
Candidates Should Possess:
• Multi-lingual, Bi-lingual is a plus (Spanish, French, Portuguese, Arabic, Chinese)
• AA/BA/BS or equivalent work experience (1+ years in a inbound/outbound call center preferred)
• Prior experience in dealing with customers and problem resolution
• Exceptional communication skills, both oral and written
• Multi-tasking capabilities
• A "whatever it takes" attitude
• Computer competency
Who is SMS.ac?
SMS.ac www.sms.ac is the world’s largest mobile community marketplace with over 50 million consumers spanning over 200 countries. SMS.ac Inc., is a privately held corporation founded in 2001 and is located in beautiful San Diego, CA.
SMS.ac Company Benefits
• Medical/Dental/Vision Insurance. We make sure that the rising cost of health care is never your concern.
• Pre-IPO Stock Option Grants to all Employees. We know that ownership and a financial upside is integral in keeping employees focused on the ultimate goal – Winning.
Contact this poster
Phone: (619) 696-1300 x1922
Note: it's NOT ok to contact this poster with services or other commercial interests.